Blackburn Rovers Product Terms and Conditions

Your contract for the purchase of our Products will be with The Blackburn Rovers Football & Athletic Ltd (“Blackburn Rovers”, “we”, “us”). Our registered address is at Ewood Park, Blackburn, BB2 4JF, United Kingdom with a company number of 00053482.

Products are sold subject to the terms and conditions below:

1.0. Contact Formation

When you submit your order, you are offering to buy Products at the price stated in accordance with the terms and conditions of the specific item(s), which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting any order.

Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission. You should note that payment will be taken when you click the “Pay Now” button. This does not indicate our acceptance of your offer and will be refunded in the unlikely event that we refuse the offer.

We will send a confirmation email on receipt of your order. This is not an acceptance of your offer, but an acknowledgement that we have received the order, and that our merchandise department are processing it. The contract between us will not be formed until we dispatch the Products to the address as stated in your order.

Whilst we try to ensure that pricing and ticketing information on our Website are correct at all times, errors may occasionally occur. If we discover an error in the price of nature of the Product you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.

2.0. Availability

Although Blackburn Rovers endeavours to ensure the accuracy of the Product’s availability, occasionally, some Products may be temporarily out of stock or sold out earlier than anticipated due to unexpected demand. Where any Product ordered is out of stock, we will inform you of this by telephone or by email, and, if possible, offer you alternative Products. Unless you choose to accept the alternative Product or Products offered to you, any sum debited by the club from your credit card will be re-credited to your account and Blackburn Rovers will notify you by email at the email address you provide in your order form. The refund will be made as soon as possible and, in any event, within 30 days of the telephone call or the email from Blackburn Rovers informing you that Products are out of stock.

3.0. Price and Payment

All prices are inclusive of UK VAT at the current rates. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which we accept your order. The total cost of your order is the price of the Products ordered plus the relevant packaging and delivery costs.

Payments must be made in £ sterling when required and may be made by Mastercard, Visa, Electron, Solo or Switch cards. You confirm that the credit/debit card which is being used to purchase the Products is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

Blackburn Rovers reserves the right to refuse credit card payments in its reasonable discretion.

Any gift cards issued by Blackburn Rovers will expire 12 months after the date of purchase and after that date they cannot be used for payment.

4.0. Delivery Information

Products will only be dispatched once all items can be dispatched, Blackburn Rovers does not operate a part ship payment. Although we try to get all our orders dispatched on the day of the order, this may not always be possible, for reasons such as new product launches and heavy sales periods.

For large, framed Products there will be an additional £4 delivery charge.

If your order is outside of our standard delivery conditions, Blackburn Rovers will contact you via email with the specific details of your order and delivery.

If you have ordered a Product which is distributed through a third-party, your Product will be subject to their terms and conditions.  

4.1. Click and Collect

Click and Collect orders are free and will be processed in 2-4 working days. Customers will be notified by email when their order is ready which can be collected from the Roverstore at Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF.

If a Click and Collect order has not been picked up from the Roverstore 3 months after the Customer has been notified that their order is ready, the items will be disposed of and a refund will not be available. 

4.2. United Kingdom (includes Channel Islands and Northern Ireland)

There are two options for delivery:

• Priority (£6.50): Orders will be delivered within 1-2 working days*.
• Standard (£4.95): Orders will be delivered within 3-5 working days.

*Priority delivery will only be available Monday-Thursday. Any orders placed Friday-Sunday will be processed on Monday.

4.3. Europe

International Tracked/Signed for (£12): orders will be delivered within 3-7 working days.

4.4. Rest of the World

Tracked Service (£16): orders will be delivered within 7-10 working days.

Overseas supporters may have to wait a little longer but should expect their order within 10-14 days.

4.5. Import Duty

Most deliveries to countries outside of the UK will now incur import duties and taxes which are levied when the delivery reaches the specified destination. You the customer are responsible for the payment of such duties and taxes. Please note we do not have control over these charges and cannot specify the amount. Please contact your local customs office for further information before placing your order.

4.6. Customer Details

Orders will be fulfilled based on the details recorded at the point of purchase. All customers are urged to check this information carefully as Products delivered to the wrong address will not be refunded or resent unless the Products are returned to us by the postal service.

4.7. Date of Dispatch

We endeavour to get all our orders dispatched on the day of order but this is not always possible where one of the following applies:

• Pre-orders: Products on Pre-order or Products that are not in stock at the time of ordering will be dispatched in the period specified on the Website. Please note that any additional Products purchased alongside a pre-order product will be dispatched when the pre-order is ready for delivery. If you need the other Products sooner, please make a separate order for them. Payments for pre-order Products are processed at the time of placing the order;
• Credit card checks: Sometimes we may need to make additional checks on your credit card which could delay your order;
• Shirt printing: Shirts requiring personalisation for example with additional name, numbering and badges added may take longer before they are ready to be dispatched. Please allow up to 5 working days for personalised Products to be dispatched;
• International shipping: customs control may hold Products pending payment of customs duty. We have no control over this – see clause 4.5 for more information; or
• Missing deliveries: In the unlikely event that your Product is not received we must follow our delivery providers’ procedures. We cannot give refunds or exchanges until our delivery providers’ have investigated further. This can take up to 30 working days. We are also not liable for any delivery delays from our delivery providers’ or overseas postal services. You should inform Blackburn Rovers of any missing Products within 7 days of delivery.
• Peak season: During peak seasons, product launches, and retail events like Black Friday will result in higher volume of orders which can potentially impact their ability to dispatch orders on the same day they are placed. The increased demand and various activities during these periods may lead to processing delays. Supporters are kindly advised to allow up to 5 working days during these busy times for orders to be dispatched.
• Third-party supplier: If you have purchased a Product through our Website which is distributed by a third-party supplier, this will be subject to their terms & conditions. 

5.0. Cancellations & Refunds

5.1. Refunds

5.1.1. Valid receipt

Returns and exchanges require a valid receipt, which can be either a paper or e-receipt. Please note that no refunds or exchanges will be processed without a valid receipt.

5.1.2. Returns within 28 days:

You may return any item within 28 days from the date of receipt (unless you purchased from us online after 15th November 2023) in its original condition and packaging for a refund of the item’s purchase price. Postage costs will not be refunded unless the item is faulty.

5.1.3. Faulty or Defective Products:

Blackburn Rovers honours our legal duty to provide you with Products that are as described on our Website and meet all the requirements imposed by law. The reproduction of colours and styles on our Website are as accurate as photographic and image processing will allow. The Club does not accept responsibility for slight variances in colour and style. If the Products delivered by Blackburn Rovers are damaged or defective (“Defective Products”), please notify Blackburn Rovers as soon as possible by email, telephone or in writing at the return address. Please provide details of the issue, the order number and confirmation reference, and we will give you instructions on how to proceed. For such cases, we require you to send the item back to us for inspection. Your refund will be processed promptly upon receipt of the item(s). In instances of faulty, mistakenly picked, or damaged Products, we can arrange for a replacement product to be sent once the Products are returned to us. Stop using Defective Products immediately.

If you have notified Blackburn Rovers of cancelling your order or returning Defective Products in accordance with these terms and conditions, any sums debited by Blackburn Rovers from your credit or debit card will be re-credited to your account reasonably promptly and within 30 days of receipt by Blackburn Rovers of the Defective Products. Ensure you obtain proof of postage for your return.

5.1.4. In-Store Returns:

To return Products purchased online to our store, please bring a proof of purchase receipt, a copy of your online receipt or delivery note, and ensure that the Products being returned are in their original packaging, with tags, and in a resalable condition (unless faulty).

5.1.5. Personalised Products:

Returns for personalised Products are accepted only is the personalisation is incorrect upon receipt or if the product is faulty. We cannot refund personalised purchases for sizing errors. Please refer to the size charts on our Website before ordering personalised Products.

If a player changes his name or number at any time or leaves Blackburn Rovers, Blackburn Rovers cannot offer a refund or exchange on the shirt (this does not affect your statutory rights). You do not need to give Blackburn Rovers a reason for cancelling your order nor will you have to pay a penalty.

5.1.6. Delivery and Refund:

We recommend using a recorded delivery service for returns, as we cannot be held responsible for Products not being received. Products must be returned to us within the 28-day refund period (unless you purchased from us online after 15th November 2023); otherwise, a refund will not be processed.

5.1.7. Return Address:

Roverstore at Blackburn Rovers Football Club

Ewood Park

Blackburn

BB2 4JF

5.1.8. Exchanges:

In store: You can exchange any Products purchased online at our Roverstore located at Ewood Park, Blackburn as per our standard returns policy.

Post: The Roverstore does not facilitate product exchanges through postal services for online purchases. Should you wish to exchange an item ordered online, please adhere to our returns/refund policy by returning the undesired item for a refund within 28 days of delivery (unless you purchased from us online after 15th November 2023) and place a new order online for the desired product. Please be advised that the refund process may take up to 7 working days to reflect in your account from the receipt of the Products.

5.1.9. Out of Stock Products:

If an item is unexpectedly out of stock, we will promptly refund your payment.

5.2. Cancellations

To cancel your order, you must give notice in writing of the cancellation of your order to Blackburn Rovers at the returns address at mailorder@rovers.co.uk or Roverstore, Ewood Park, Nuttall St, Blackburn, BB2 4JF. Please provide details so that we can identify both you and your order (including, if possible, details of your order number as set out in the purchase confirmation emailed to you).

If you have received the Products before you cancel your order then, unless you have lost your right to cancel because you have damaged or tampered with the Products (including where the Product’s condition is not “as new”, price tags have been removed, the packaging is damaged or parts or accessories are missing) or Blackburn Rovers has sent you the wrong Product or an incorrect quantity or Product, you must send them back to the Blackburn Rovers returns address (set out in clause 5.1.6 above) by registered post together with details of your order at your own cost and risk. If you cancel your order but Blackburn Rovers has already processed the Products for delivery, you must not unpack the Products when they are delivered to you and you must send them to the returns address Roverstore, Ewood Park, Nuttall St, Blackburn, BB2 4JF by registered post together with details of your order and at your own cost and risk within 30 days.

Your legal rights are summarized below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

• The Consumer Rights Act 2015 says that the Products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:
  • Up to 30 days: if your Products are faulty, then you can get a refund.
  • Up to 6 months: if faulty and Products cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
  • Up to 6 years: if your Products do not last a reasonable length of time, you may be entitled to some money back.

5.2.1. When you cannot change your mind:

You cannot change your mind about an order for:

• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• Products that are made to your specifications or are clearly personalised; and/or
• Products which become mixed inseparably with other items after their delivery.

5.3. Third-party cancellations

Any Products purchased on the Roverstore Website which are distributed through a third-party will be subject to their terms & conditions in regards to cancellations, returns and exchanges. 

6.0. Data Protection

Blackburn Rovers undertake to comply with all applicable Data Protection legislation from time in force under English law. When you place an order on the Website, we will process any personal data you provide in accordance with our Privacy Notice. Our Privacy Notice is available on our Website at https://www.rovers.co.uk/help-info/privacy-policy/

7.0. Force Majeure

Blackburn Rovers shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Blackburn Rovers including, but not limited to, fire, floods, acts of God, acts of regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

8.0. Waiver

No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these terms and conditions.

9.0. Entire Agreement

These terms and conditions, together with the Terms of Use, current Product prices, delivery details and contact details on this Website, set out the whole of the agreement between you and Blackburn Rovers. This will exclude any rights to which you are legally entitled.

10.0. Other Important Terms

Blackburn Rovers do not compensate you for all losses caused by Blackburn Rovers or its Products.

Blackburn Rovers are responsible for losses you suffer caused by us breaking these terms and conditions unless the loss is:

• Unexpected: It was not obvious that it would happen and nothing you said to Blackburn Rovers before Blackburn Rovers accepted your order meant they should have expected it (so, in the law, the loss was unforeseeable).
• Caused by delaying event outside our control: As long as Blackburn Rovers have taken the steps set out in this clause 6.0. Blackburn Rovers are not responsible for delays outside of its control.
• Something you could have avoided by taking reasonable action, including following Blackburn Rovers’ reasonable instructions for use.
• We are not liable for business losses: You should not use the Products for any commercial purpose. Blackburn Rovers only supply the Products for domestic and private use and will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• Blackburn Rovers may transfer this agreement to someone else. Blackburn Rovers may transfer its rights and obligations under these terms to another organisation.
• You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if Blackburn Rovers agree to this in writing.
• Nobody else has any rights under this contract. This contract is between you and Blackburn Rovers. No other person shall have any rights to enforce any of its terms.
• If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• Even if Blackburn Rovers delay in enforcing this contract, Blackburn Rovers can still enforce it later. If Blackburn Rovers do not insist immediately that you do anything you are required to do under these terms, or if Blackburn delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent Blackburn Rovers taking steps against you at a later date.
• Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law, and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Products in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
• Blackburn Rovers hope you are happy with the Products and service, but if you are not and would like to make a complaint, please contact our Customer Services in writing by emailing enquiries@rovers.co.uk or call 01254 372001.

Definitions “Customer Services” mean our team who deals with all Product enquiries.

“Product” means any products or goods displayed for purchase on this Website through Blackburn Rovers;

“Terms of Use” means the terms governing your use of this Website displayed on the homepage;

“Website” means the website located at www.roverstore.co.uk, including any sub-domains or any subsequent URL which may replace it;

“Working day” means a day other than a Saturday or Sunday on which clearing banks are normally open for business in the City of London;

“you” means a user of this Website.